Team Leadership: Handling Team Problems

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Team working is not always smooth and easy. So, an essential part of team leadership is handling team problems. Here we look at the basics of how to handle 8 common team problems.

Watching this video is worth 3 Management Courses CPD Points*.
(See below for more details)

This video is part of course module number 4.3.3
Program 4: Managing & Leading Groups
Course 3: Teams
Section 3: Team Leadership

Other videos in this section include:
- Team Leadership and the Tuckman Group Development Stages
- Servant Leadership: Leading Your Team in the Tuckman Performing Stage
- John Adair's Action Centered Leadership
- LEAD Your Team: 4 Team Leadership Priorities
- Four Quadrants of Team Leadership
- Team Leadership Continuum
- Daniel Goleman’s 6 Leadership Styles for Team Leaders

Here are 8 common team problems:

At root of many others
Rebuild trust of your team by confronting lack of trust and making commitments/taking actions to underpin it. Act ‘as if’ with your team.
Consider team social events.

Poor Communication
Get the team together and discuss it – act as an impartial facilitator and hear from everyone. Enforce respectful behavior and promote good listening. Agree processes and act on it diligently.

Lack of information sharing/transparency
Reinforce processes by agreeing standards and acting as a role model. If necessary, work with the team to redesign the processes and assign a knowledge manager role.

Encourage people to resolve low level conflict and act as a mediator and arbitrator to de-escalate anything serious

Reiterate the shared goal and reinforce it by recognizing and celebrating collegial behaviors.

Silos or different directions
Mix up team members between workstreams. Facilitate frequent meetings for workstream leaders, to help get them working together.

Speak with individuals to diagnose the problem. Then set about addressing it. Hygiene factors and Motivators - check out our video on Frederick Herzberg's two-factor theory:

Often an effect of other causes. Set clear performance expectation. Understand people’s concerns about meeting them and provide coaching and support to help people address shortcomings.

1. Take some quiet time to reflect on your team. Are there warning signs of any team problems? If so, which? (2 MC CPD Points)
2. Thinking about your team, what tips can you write down for yourself for handling team problems that you are seeing? (2 MC CPD Points)
3. Take action to resolve the most important of your tea's problems and monitor your performance and the outcomes your choices have on your team's performance for two weeks. Reflect on what you learn and what your next priorities are. (3 MC CPD Points)

Free Resources
- CPD Tools -
Paid resources
- Management Courses Onboarding Kit - ($3)

- The Five Dysfunctions of a Team
- The Wisdom of Teams
- The Belbin Guide to Succeeding at Work
- Dream Teams: Working Together Without Falling Apart
- Pulling Together: 10 Rules for High-Performance Teamwork
- HBR's 10 Must Reads on Teams

Managers need a basic set of kit to do your job well. Here are my top recommendations: (the links are affiliated)

Management Courses Continuing Professional Development (CPD) Points
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Each video has two levels of MC CPD points. For this video:
- If you simply watched the video, record 3 MC CPD points
- If you also carried out all of the recommended exercises, score a total of 10 MC CPD points

Links to our book recommendations are affiliated through Amazon

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